Tell us what went wrong so we can reproduce it. Page, role, time, and record reference are attached automatically. Do not include customer names, contact details, VINs, or payment information.
PNG, JPG, or WebP up to 5 MB. Crop or blur customer names, personal details, VINs, and payment information before attaching.
Native TaninOS tickets. Zendesk intake stays active during migration.
Unified customer and helpdesk workspace — migration in progress. Zendesk remains the live ticket system until cutover.
Existing native customer-shop and repair records.
Use the tabs above for the dialer, call history and customer texts. Unread replies appear in the SMS badge.
Native tickets, assignment queues, email intake and archived Zendesk history are next. No Zendesk tickets have been switched over.
Incoming call-to-CRM ticket integration follows native ticket creation.
Read-only, independently stored in Cloudflare D1/R2. No Zendesk deletions.
Read-only Sellbrite replacement preparation. Sellbrite remains authoritative until marketplace reconciliation passes.
Read-only status of connected sales channels. Store import status comes from ShipStation V1; V2 is used for shipping integration. This check does not refresh any store.
Owner-only credential presence check. Values are never displayed. This does not test authorization or change inventory.
Amazon read-only imports are started manually after credentials are confirmed. No marketplace quantities or listings are changed.
Amazon-fulfilled inventory only. Available balance comes from Amazon, not Racine or other warehouses. No FBM or inventory writeback.
Accepts the original Sellbrite CSV export, including its first three template rows. Import is staging-only; warehouse counts and marketplaces remain unchanged.
Unmatched Amazon Seller SKUs and reviewed links. Seller SKU, ASIN, FNSKU and FBA balances are never modified. Owner can link a verified catalog product with a reason.
No candidate selected.
Read-only import from eBay Sell Inventory API. Legacy eBay listings may require a separate full active-listing import. No listings or quantities changed.
Import WooCommerce order snapshots without changing orders or stock. ShipStation remains authoritative for shipped status. Reservations are not deducted until verified.
Review shipment purpose only. No inventory or accounting changes.
Imports existing product and variation IDs from both stores; no WooCommerce edits or inventory updates. Review progress for each store separately.
Existing listing IDs are preserved. API credentials and live marketplace writes are not enabled here.
Upload the consolidated TaninStock CSV. Each SKU remains in its original warehouse with its bin, cost and signed quantity. This does not update marketplace inventory.
Only explicitly enabled warehouses contribute to available channel stock. Changes do not update live marketplaces.
Quantities below are uploaded snapshots, not live marketplace inventory. No channel writes are enabled.
CSV with headers sku, name, quantity, warehouse. Import in batches of 250; no live quantities are changed.
Products, warehouse inventory and reserved quantities — planned.
Amazon, eBay and WooCommerce adapter and mapping development — planned.
Products, listings, inventory and historical orders — planned read-only import.
Continuous comparison before any stock writes — planned.
Search by vehicle, symptom, part number, procedure or policy.
Search above or browse a category, then select an article. Results search complete article text, including both reference tables.
Imported guidance is internal reference material. Check current product listings for live pricing, availability, and product-specific warranty terms.
Search repair guidance, vehicle issues, policies, ordering instructions and reference tables.
Review diagnosis, proposed work and customer pricing before preparing an estimate.
Create a form while speaking with the customer, then send it for electronic approval.
| Stock | Vehicle | Stage | Location | Age | Readiness | Open | Next action |
|---|
| RO | Customer | Vehicle | Type | Status | Received | Advisor / Tech | Concern | Actions |
|---|
TaninOS softphone and automatic inbound call logging. The call webhook works independently of the browser.
Call outcomes describe what happened on this extension. Older calls may show “answer unknown” because only their final connection state was saved.
Each employee signs into TaninOS and connects their own RingCentral account. For the first live SMS test, Rob should connect his RingCentral extension 108 while logged into TaninOS as Rob.
Staff-submitted reports. No screenshots or customer data are automatically collected.
Scheduled daily at 8:00 AM and 7:00 PM Central. Independent D1/R2 archive. Production restoration requires staging verification and explicit approval.
Copy-only Cloudflare archive. Adaptive rate-limited copy-only Cloudflare archive. Weekdays: 2 tickets per 5 minutes (7 AM–5:29 PM CT); overnight and weekends: 6–24 per 5 minutes based on available API capacity.
| User | Role | Status | Last login | Actions |
|---|